Octonauts Octoray Headquarters

Any inquiries? Contact Us

We are here to assist you in maximising the benefits of your product. If you have any questions or need help with the setup, please reach out. Our knowledgeable staff is at your service to provide guidance.

Changed your mind? No worries.

Take advantage of our 14-day money-back policy. If you have a change of heart within 14 days, simply return the product to us in its original condition (unused and sealed), including all packaging, instructions, and accessories, along with proof of purchase. We will gladly offer an exchange or refund.

How to return a product:

For in-store & online purchases: Visit Gadget Shop at 73 Main Street.

Please note that we reserve the right to inspect returned goods before completing an exchange or refund.

Exclusions from our 14-day money-back policy:

Certain products cannot be returned due to their nature:

Goods with a revoked manufacturer's warranty by breaking the seal, or registration or activation of software or SIM cards.

Damaged or removed silver strip on the back of Product Activation Key Cards.

Broken seals on DVDs, CDs, or software, including games.

Gift Cards.

Products with recordable memory (such as radio-controlled aircraft, journey recorders, and storage devices) that have been opened, used, or had their seals broken.

Contracted services, such as installations or subscriptions, once activated or completed.

Digital downloads – refunds are not issued based on system or regional requirements or lack of enjoyment.

Assembled, special order, or altered products.

Products reserved for more than 14 days.

The 14-day money-back guarantee is separate from and in addition to the consumer's legal rights.

Faulty product? We've got it covered.

While we strive to ensure everything works perfectly, if it doesn't, we're here to help find the best solution. Most of our products are covered by a minimum 1-year warranty. If there is a problem within the first 12 months (or any extended warranty period) not caused by you, we will contact the manufacturer to fix, exchange, or refund. The duration of such requests depends on individual manufacturers and their warranty terms. Keep your original receipt as your warranty.

If your product has a problem:

For in-store & online purchases: Visit Gadget Shop at 73 Main Street.

We reserve the right to inspect returned goods before completing an exchange or refund. If we confirm a manufacturer's fault, we will repair or replace as per the manufacturer's terms. If we cannot offer a repair or replacement, we will issue a refund. If we are unable to verify the fault, goods may need to be sent to the manufacturer for confirmation. The duration of such requests depends on individual manufacturers and their warranty terms. If the fault is not a manufacturer's fault, we may offer a chargeable repair service.

All returns must be accompanied by the original proof of purchase and complete accessories, instruction manuals, and software, whenever possible, in its original packaging.

For storage products or devices holding internal information, customers are responsible for backing up and erasing data before returning the device. We cannot be held responsible for any loss of data.