Returns
Returns
Please be sure to read the Returns Policy below before returning any products.
All returns must be to Gadget Station, 280 Main Street, GX11 1AA, Gibraltar. Be sure to include your order number so we can identify your order. Please retain proof of postage when returning items by post of courier. Unfortunately we cannot be held responsible for goods lost in transit.
Returns Policy
Damaged or Incorrect Products
You can return your purchase to us within 14 days of the date you received the item if it has been damaged during delivery, has been incorrectly advertised, or is not what you ordered.
We will issue a full refund or a replacement, at no additional charge.
We cannot accept items that are damaged due to improper handling.
Faulty Products
Faulty items can be returned to us as per manufacturer warranty, unless specified on individual product listings. We test every return for faults and defects. If an item is found not to be faulty it will be returned to you. If it is found to be faulty, we will follow manufacturer warranty returns process, which would usually involve sending the product back to manufacturer for repair service.
Faulty goods may be substituted with another brand for the same intrinsic value.
Main or qualifying multi-buy items can be returned to us if they are incorrect, faulty or arrive in a damaged state. We are able to offer you a replacement for any qualifying multi-buy item. Due to the nature of these promotions we cannot offer you a refund for the main or qualifying item alone.
Unwanted Products
You are able to withdraw from any purchase up to 14 days after the date you receive the item. To do this email our customer service team at support@deals.gi. You do not have to give any reason for cancellation, however a brief explanation will help us improve the service we offer to customers in the future.
All unwanted product return must be in original, sealed and saleable condition.
We are happy to provide an exchange or refund, however these items must be returned within 14 days of the date of delivery / collection. All returns must be to Gadget Station, 280 Main Street, GX11 1AA, Gibraltar.
After 14 days we reserve the right to refuse unwanted goods.
We reserve the right to refuse any opened / used goods. If you wish to return an unwanted purchase and it remains unopened and unused we will refund the purchase, but we will not refund any original delivery costs.
Please be aware that the following goods are excluded from the right to cancel:
- Unsealed media
- DVD and Blu-ray discs
- Video games and computer software
- Computer memory
- Used hard drives
- Unsealed headphones
- SIM cards and SIM packs
When you send your item back to us we will process the returned item then notify you via email of your refund. You can expect a refund in the same form of payment originally used for purchase within 10 working days of us receiving your return. Any cancellation does not affect your statutory rights.
If you are unsure if you can return an item please contact us at support@deals.gi.
